Welcome to LASSKAA world. A land where drowning in creativity is peaceful, where contrasts are your reality and most importantly, a space where expression form the essence of who we are. Judgment needn’t pass here. Not only do we encourage self-expression, we embrace it. We dare you to kick expectations to the curb and join us on our unconventional journey.
WELCOME TO OUR WORLD.
Our brave customer service team has their helmets on and are ready for battle:
Hours: 9.00am - 5.30pm ACST Monday to Friday, (excluding public holidays)
PLEASE NOTE: Due to updated shipping regulations, our orders have been held up in customs. We expect all orders to be out for delivery by the 25th Feb 2020. We sincerely apologise for any inconvenience this may cause. Please contact firstname.lastname@example.org if you have any questions about your order.
We make every effort to ensure all orders are shipped within 3 business days. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you do not receive this please check your junk or get in touch.
All delivery timeframes are from the day the order is shipped:
AUSTRALIAN ORDERS: FREE STANDARD SHIPPING ON ALL ORDERS STANDARD POST = 2-7 BUSINESS DAYS FREE EXPRESS SHIPPING ON ORDERS $150 EXPRESS POST = 1-2 BUSINESS DAYS
INTERNATIONAL ORDERS: PLEASE NOTE THAT ALL PRICES ARE LISTED IN $AUD.
NEW ZEALAND: EXPRESS (2-3 BUSINESS DAYS): $25.00
UNITED STATES: EXPRESS (2-5 BUSINESS DAYS): $25.00
UNITED KINGDOM: EXPRESS (2-5 BUSINESS DAYS): $25.00
EUROPE: EXPRESS (2-5 BUSINESS DAYS): $25.00
CANADA: EXPRESS (2-5 BUSINESS DAYS): $25.00
FOR ANY COUNTRIES NOT LISTED HERE, PLEASE CONTACT OUR CUSTOMER CARE TEAM ON AT email@example.com AND WE WILL DO OUR BEST TO ORGANISE A SHIPPING QUOTE.
AUSTRALIAN ORDERS: FULL PRICED ITEMS: YOU ARE WELCOME TO RETURN FOR AN ONLINE CREDIT, EXCHANGE OR REFUND. SALE ITEMS: YOU ARE ELIGIBLE FOR ONLINE CREDIT OR EXCHANGE ONLY.
INTERNATIONAL ORDERS: Full priced items: you are welcome to return for an online credit or refund. Sale items: you are eligible for online credit only.
TO REQUEST A RETURN:
If the order is not quite right for you, please contact us within 7 days to discuss. We personally quality check each item before it is sent, if you believe that your item is faulty, please email us with images immediately.
Our customer service contact email is: firstname.lastname@example.org
Please include the following information in this email:
PRODUCT/S YOU ARE WANTING TO RETURN
REASON FOR RETURN
We will then reply via email to confirm with return instructions. Please be careful when trying on your purchase. If there are any marks or damage to the garment, this will disrupt the return process.
IMPORTANT: All return requests need to be made within 7 days of receiving your order. Any return requests made outside this period will be denied. All returned items must be in their original, unworn condition – free of odours, marks and damage
OUR RETURN ADDRESS IS:
LASSKAA PO BOX 7236
HUTT STREET SA,
NOTE: ALL SHIPPING COSTS ASSOCIATED WITH THE RETURN/EXCHANGE OF AN ORDER ARE PAYABLE BY THE CUSTOMER. RETURNS WILL BE PROCESSED WITHIN 2 BUSINESS DAYS OF RECEIVING THEM.
FULL PRICED ITEMS: EXCHANGE (Australia only) If you love your LASSKAA purchase but simply need another size (or you are wanting to try another style), please include this information in your return request email. We will hold the requested item while we wait for your return so that no one else purchases it.
If you know you will be shopping with LASSKAA again we offer an online credit note can be issued for the full amount of the order returned. Once your return is received and processed, you will receive this in the form of a unique coupon code. This code has no expiry date
We want you to be 100% happy with your LASSKAA purchase. If you are not, you may be eligible for a refund (less shipping). Once your return has been processed and assessed, we will refund your order immediately and notify you via email. All refunds will be processed via the original method of payment.
Products permanently marked down on the website are final sale. You are not eligible for a refund but are welcome to an online credit or exchange (Australia only).
Do you have style and like to take a photo?
Remember to tag us on your insta @lasskaa and #flashus wearing our threads.
We welcome and encourage everyone's participation. Whether it be silly or serious, we want to see it all!! So c'mon, get your camera out and FLASH US!!
Full priced items: You are welcome to return for a full refund,online credit or exchange.
Sale items: You are eligible for online credit or exchange only.
Full Priced Items: You are welcome to return for an online credit or refund.
Sale Items: You are eligible for online credit only.
TO REQUEST A RETURN:
If the order is not quite right for you, please contact our customer care team within 7 days. We personally quality check each item before it is sent, if you believe that your item is faulty, please email us with images immediately.
Our customer service contact email is: email@example.com
Please include the following information in this email:
Order number Product/s you are wanting to return Reason for return
We will then reply via email to confirm with return instructions.
Please be careful when trying on your purchase as any marks may disrupt the return process.
IMPORTANT: All return requests need to be made within 7 days of receiving your order. Any return requests made outside this period will be denied. All returned items must be in their original, unworn condition – free of odours, stains and marks.
Our return address is:
PO Box 7236
Note: all shipping costs associated with the return/exchange of an order are payable by the customer. Returns will be processed within 3 business days of receiving them.
Full priced items:
Exchange (Australia only)
If you love your LASSKAA purchase but simply need another size (or you are wanting to try another style), please include this information in your return request email.we will happily put your requested item to the side while we wait for your return so that you get the right size/item you want.
If you know you will be shopping with us again in the near future, an online credit note can be issued for the full amount of the order returned. Once your return is received and processed, you will receive this in the form of a unique coupon code. This code has no expiry date
Refund We want you to be 100% happy with your LASSKAA purchase. If you are not, you may be eligible for a refund (less shipping). Once your return has been processed and assessed, we will refund your order immediately and notify you via email. All refunds will be processed via the original method of payment.
Sale Items: Products permanently marked down on the website are final sale. You are not eligible for a refund but are welcome to an online credit or exchange (Australia only).
TERMS & CONDITIONS
Australia Post Express Delivery:
In extreme circumstances, goods may not be delivered next day due to system failures, adverse weather, strikes, natural disasters, holidays etc. If you need a garment for a specific date, we advise you place an order as early as possible to avoid disappointment. These circumstances are beyond the control of LASSKAA however, we will do everything in our power to ensure your item(s) arrive in the designated time frame.
The prices displayed within our online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. LASSKAA cannot be held responsible if our overseas friends are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.
Policies & Terms:
As a business, we are dedicated to adhering to australian export regulations. This means we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
We are committed to protecting the privacy of any information provided by you as our customer and will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised access.
In dealing with your personal information as a customer, we will fulfil all obligations applicable to us by law.
Details We Collect From You
There is some information we, and the third party providers we engage, will collect from you when you visit our site or get in touch with us. This includes:
Your name, email address, contact number, billing and delivery address Information about your device and browser Demographic information such as your location Your IP address Pages you visit on our site and products you view
Our Use Of Your Information
We will not sell or distribute your information to third parties unless we have your express consent to do so or are required to by law. The information we collect from you is used for the purposes of:
Processing, fulfilling and delivering an order to you Responding to an enquiry you submit to us via our customer service channels Sending you email correspondence via our newsletter (if you have opted into this) Business analysis, reporting and market research; Improving our products and services.
Further, when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as your name, email address and phone number for marketing purposes. This includes, but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.
You can opt out of receiving any opt-in communications from us at any time by clicking the 'unsubscribe' link at the bottom of every email we send you from our mailing list (this does not include emails relating to your order or any customer queries you send us via our customer service channels) or SMS 'STOP' to opt-out of our mobile marketing list. You can opt out of any marketing displayed to you via social media platforms such as Facebook or search engines like Google by amending your settings to exclude marketing activity via its channels.
Further, we store your data for as long as your account with us remains active or for as long as we need to provide you services or as required by law.
Your data protection is extremely important to us and we make all reasonable efforts to protect this. We ensure that internal processes are strictly followed and access to your data is as limited as possible. Our website and your connection to it is also secure.
For stock inquiries please contact us at firstname.lastname@example.org and someone from our customer care team will get back to you.